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How you greet your customer matters. On online poll asked "Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone?"77.9% responded answered yes. Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they do business with you. Customer service expert, Laurie Brown and her contributors take you through a comprehensive look at greeting in person, on the phone, through email or on the web. Included are detailed chapters on Greeting Multi-cultural customers, and Customers with Disabilities. Now readers can learn all the tips and techniques needed to begin the relationship with their customer in an engaging and effective manner. For more information click here |
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The definitive guide for executives, politicians, broadcasters & speakers. This manual contains everything you need to know to be natural, confident and powerful when addressing any size audience, anytime, anywhere while using the teleprompter.
Its easy to read chapters provide a step-by-step program for planning and delivering a successful, natural looking performance. After explaining the history of this groundbreaking machine, Brown walks the reader through the steps of choosing the right equipment, finding an operator, rehearsing the speech and actually giving a presentation. It also contains highly useful tips for any type of presentation. For more information click here To purchase through Amazon
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No matter who your customer is, you need to differentiate yourself from the competition. The one thing that NO ONE ELSE can compete with is YOU! YOU CAN BE THE DIFFERENCE. The people who have learned how to build value in themselves are more successful and do not have to lower price to make the deal. They get to hold gross. They get to keep their customers. For decades I have watched great companies build brands that sell. I have watched them sometimes sell inferior products that sell for more money. I wondered to myself how did they do that? I finally realized that what works for large companies can and will work for individuals. And actually, it is even MORE effective when used personally. For more information click here To purchase here |