The Difference

Make a difference with the customer service and presentation skills we will share here.

Posted by Laurie
Laurie
Laurie Brown has over two decades of experience as a trainer, coach and speaker,
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on Thursday, 12 January 2012 Uncategorized · 0 Comments

The Year of the Customer!

As you greet your next customer, remember that 2012 is going to be the year of the customer. What does that mean to you? It means that now, more than ever, you will need to do everything you can to make sure your customer is happy. We will share tips and techniques on how to make sure that you win and keep your customers.

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Laurie
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.



A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others.



Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.



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