Subscribe to blog
The Difference
Make a difference with the customer service and presentation skills we will share here.
Bloggers
Laurie
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.
A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others.
Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others.
Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
Recent Posts
-
Save Your Customer Money to Save Your Customer
Recently I decided that I no longer wanted to pay for a service that I felt was overpriced and I also under utilized. When I called the business to end my contract with them they asked "Would you be willing to stay if we could give you a lower price option?" Now, this might have been a welcome offer, but instead I found myself getting angry. This ...Jan 30 -
The Year of the Customer!
As you greet your next customer, remember that 2012 is going to be the year of the customer. What does that mean to you? It means that now, more than ever, you will need to do everything you can to make sure your customer is happy. We will share tips and techniques on how to make sure that you win and keep your customers. ...Jan 12 -
Other entries by Laurie
Blog Categories
1 post(s)
1 post(s)